Damaged and Lost Items Policy

Damaged Items

• Any damaged item must be reported to Bubble Bliss Cloth Care & Cleaning LLC within seven (7) days from the date of delivery of the garments through our official WhatsApp number or email.
• Claims reported more than seven (7) days after delivery may be rejected or considered on a case-by-case basis and are not guaranteed to be accepted.
• We take reasonable precautions when handling garments and always aim to provide careful and professional cleaning services. However, we cannot guarantee against colour bleeding, colour loss, shrinkage, fabric deterioration, or other changes resulting from manufacturing defects, the existing condition of the garment, or limitations associated with the garment’s care label.
• Bubble Bliss is not responsible for damage resulting from pre-existing defects, weakened or deteriorated fabric, loose stitching, poor-quality materials, previous damage, normal wear and tear, or other defects that may become visible during washing, drying, cleaning, pressing, or ironing.
• Damage may also involve fabric, materials, stitching, buttons, zippers, embellishments, or other components of a garment. Bubble Bliss will make reasonable efforts to assess reported damage fairly and determine, to the best of its ability, the likely cause of the damage.

Compensation for Damaged Items

• If an item is determined to have been damaged directly as a result of the Bubble Bliss cleaning process, compensation may be provided up to ten (10) times the cleaning charge for that particular item.
• If the damage is determined to result from a pre-existing or manufacturing defect, compensation may be provided up to five (5) times the cleaning charge for that particular item, depending on the circumstances of the case.
• Compensation is based on the applicable cleaning charge for the particular item and the assessment of the claim, and is not based on the brand, original purchase price, or condition of the garment.
• Bubble Bliss may request clear photographs and/or require the garment to be presented for physical inspection before assessing a damage claim.
• The maximum compensation payable for an individual damage claim will be determined based on the applicable cleaning charge and the assessment of the claim.

Lost Items

• Any lost or missing item must be reported to Bubble Bliss Cloth Care & Cleaning LLC within seven (7) days from the date of delivery of the garments through our official WhatsApp number or email.
• All lost-item claims will be reviewed on a case-by-case basis.
• Bubble Bliss will conduct an internal investigation, which may include checking order records, sorting areas, delivery records, and other relevant information.
• An item will be considered officially lost only after the internal investigation has been completed. Bubble Bliss may require reasonable time to complete this investigation before confirming the status of the item.
• If an item is determined to have been lost due to an error or omission by Bubble Bliss, compensation may be provided based on the cleaning charge of the particular item, subject to the applicable compensation limits and assessment of the claim.
• Bubble Bliss is not responsible for loose personal belongings accidentally left inside garments or laundry bags, including cash, watches, jewellery, wallets, keys, credit/debit cards, cufflinks, badges, electronic devices, or other personal belongings.
• Customers are responsible for checking all pockets and removing personal belongings before handing garments over to Bubble Bliss.
• Bubble Bliss is also not responsible for items that are not declared or properly identified at the time of submission.

If a Claim Cannot Be Resolved

If a damaged-item or lost-item claim cannot be resolved directly between the customer and Bubble Bliss, the customer may approach the applicable UAE consumer protection authority.

Any resolution will be subject to the applicable laws and regulations of the United Arab Emirates and, where applicable, the decision of the relevant authority.

Agreement

By submitting garments to Bubble Bliss Cloth Care & Cleaning LLC, the customer acknowledges and agrees to this Damaged & Lost Items Policy, subject always to the applicable laws and regulations of the United Arab Emirates.

Bubble Bliss Cloth Care & Cleaning LLC
Fresh Clothes. Better Care. Pure Bliss.